Skip to main content
DarkKnightMike
DarkKnightMike
Inspiring
January 4, 2018
Answered

Recipient pop-ups malfunctioning in "Send for Signature" feature

  • January 4, 2018
  • 1 reply
  • 1415 views

The pop-ups where you choose which recipient needs to fill out a field, or sign is malfunctioning. The pop-ups are cut-off, and the dropdown UI feature to choose the recipient itself doesn't work (the UI that pops up after double-clicking one of the form fields).

Here's my system info:

Windows 10 (v1703, build 15063.786)

Adobe Acrobat Pro DC (v2018.009.20044)

This topic has been closed for replies.
Correct answer DarkKnightMike

Please try to send the document for signature online here https://cloud.acrobat.com/sendforsignature

Open the link and sign in with the same Adobe ID and password that you use for Adobe Acrobat DC.

Once you on the Send page, make sure that you check the box for Preview and Add Signature at the bottom.

Then click on Send.

Then try to add the form fields to PDF form and check if the options work there or not.

Let us know how it goes.

Regards,

Meenakshi


So this workaround works, which is great. Still it would be awesome if the workaround wasn't needed at all, and it worked just within the app like it's supposed to.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 19, 2018

Hi DarkKnightMike,

Sorry for the delay in response.

As you have mentioned, you are not able to assign the form fields to the document under the send for signature.

Please try to update the application to the latest patch released.

Refer this help document Release Notes | Adobe Acrobat, Reader for information on the updates.

Then check if you still experience the issue.

Let us know how it goes.

Regards,

Meenakshi

DarkKnightMike
DarkKnightMikeAuthor
Inspiring
April 10, 2018

The problem still persists. Seein as how there are no further updates for Acrobat DC I assume I already have the latest version which is 2018.011.20038.

Again, this appears to happen only on PC as it functions as it should on Mac.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 11, 2018

Hi DarkKnightMike,

Try once to send the form for signature online.

Open this link and sign in with the same Adobe ID and password that you use for Adobe Acrobat DC.

Then go to Send for Signature and upload the form.

Check if you are able to assign the form fields without any issue there.

If that works, then try to repair the installation.

Launch the application and go to Help > Repair Installation.

Also, try resetting the application preferences. Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

You may also try re-installing the application if required.

Run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application from the system.

Reboot the machine and then try to install the application from here  Download Pro or Standard versions of Acrobat DC | Non-subscription

Hope this will resolve the issue.

Let us know how it goes.

Regards,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices