Recovering Adobe account issue.
Hello,
Hope you are well. My name is Alice, I have lost my Adobe account with my portfolio https://unfhunt.myportfolio.com and can't recover it. Please, need any help with this issue.
How did I lose the account?
My main email address (unforhunt@gmail.com with the recovery email address and some other emails) was compromised all at once. Being afraid that the hackers would reach my portfolio as well (it had a quite similar password), I hastily created two additional Google accounts, linked their recovery to each other, and changed the Adobe ID from unforhunt@gmail.com to a.liustsiber@gmail.com, as well as changed the Adobe password. Unfortunately, I forgot the passwords for these Google accounts, as well as the password to the Adobe account (that was a hard-hacked night). I have only my phone number where Adobe codes come in, but that is not enough to log in or reset the password.
What have I already tried to recover the account?
1. Reset the password (phone number is not enough, it is impossible without email code confirmation)
2. Wrote an issue to customer support. I was resending back to the regular recovery step that I already tried.
3. Contact via Contac Chat (Real help from real people). There was only a chatbot with no real help.
4. Phone to the Customer Support via 00-800-441-19-35 (I'm from Poland). There were just automatic answers without real humans.
As I understand, the possible way to recover my account from Adobe's side is to change the email address back to unforhunt@gmail.com. I've already recovered this Google account, but I still can't recover those where Adobe ID was migrated. I have all the billing information that I paid for that account each month, I have saved a few bills and can provide it. As well as my ID details, photo if needed, and any other documents to prove that I'm the owner.
I don't know how to get any real help with this issue from the Adobe side. What else I can do to not lose my portfolio that I spent over a year collecting? Please help me solve this problem, I highly need some Christmas miracle...
Sincerely,
Alice.
