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emmiec11437534
Participant
October 30, 2017
Answered

Reminders switch off

  • October 30, 2017
  • 1 reply
  • 4186 views

When daily reminders are set them seem to switch off before the document is signed. Why is this? Should it behave this way? Do recipients have the ability to turn them off?

This topic has been closed for replies.
Correct answer SimonATS

automatic reminders have a limited life span to avoid spamming. for daily reminders i think it's 10 days, for weekly reminders it's 60 days.

1 reply

S
SimonATSCorrect answer
Legend
October 31, 2017

automatic reminders have a limited life span to avoid spamming. for daily reminders i think it's 10 days, for weekly reminders it's 60 days.

J
jp22072454
Participant
February 20, 2019

Can recipients turn off reminders themselves? That feature seems to have disappeared. While my recipients need reminders, they are also annoyed by them. Last year the reminder email included a link for a customer to turn them off. That seems to be gone?

Meenakshi_Negi
Meenakshi_Negi
Legend
February 28, 2019

Hi Jp,

Sorry for the delay in response.

There is no option for the recipients to turn off the reminders from there end.

Once they complete/ decline the document, the reminder automatically turns off.

Hope that helps.

Let us know if you have any question.

Regards,

Meenakshi

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