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Johannes3022153739i3
Participant
June 1, 2023
Question

Remove a user from Adobe Developer Account

  • June 1, 2023
  • 1 reply
  • 883 views

I added a user to a developer account and after that action all agreements this user issues contains the Watermark "Adobe Sign Test Document. Not for commerical use". The user has a paid plan for Adobe Sign. So i wanted to remove the user from the developer account. I understand after reading https://helpx.adobe.com/ie/sign/kb/how-to-remove-a-user-from-my-Adobe-Sign-account.html that we need to contact the support to remove the user. But we couldn't contact the support. How to resolve this issue?

P.s. Inactivating the user isn't a option here.

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1 reply

adobi_wan
adobi_wan
Participating Frequently
June 1, 2023

I do not know your tier of Adobe Acorbat Sign but for my org (which is enterprise tier) if you know your account admin for your organization they can remove the users via the Adobe Admin Console by simply removing the users product entitlement to Adobe Acrobat Sign. 

mariahweyne
mariahweyne
Inspiring
June 1, 2023

If the user used his corporate email for the developer account, a conflict has ensued.  You need to contact support, either from your admin console (support tab) and create a case or through the chat.  Adobe usually needs to archive the users account in order for the email to work in Adobe Sign.  The user has to send an email to Adobe requesting the archiving of the account (the email).

adobi_wan
adobi_wan
Participating Frequently
June 1, 2023

Ahh so the account is dual entitled from the creation of the development account, therefore Adobe has to remove it?

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