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R
Regular Clean274733131tli
Participant
August 1, 2023
Question

Remove the automatic audit trail

  • August 1, 2023
  • 2 replies
  • 2703 views

Hi,

 

When sending out a document for e-signatures and then having it completed via the recipient, I am finding that the document sent then also includes an audit trail which is something we would like to remove and just allow the document to be sent.

 

Are you able to tell us how to remove this feature please.

 

Thanks

    This topic has been closed for replies.

    2 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    August 13, 2023

    Hi Regular Clean274733131tli,

     

    Thank you for reaching out.

     

    We checked your account and see that you have an Acrobat Pro team plan. It included the Acrobat Sign with an advanced features plan. The option to remove the automatic sending of audit reports with the signed document is not available.

    The option is available with Acrobat business and an enterprise plan.

     

    Thanks,

    Meenakshi.

     

    mariahweyne
    mariahweyne
    Inspiring
    August 1, 2023

    You can disable it in your settings.

     

    R
    Regular Clean274733131tliAuthor
    Participant
    August 1, 2023

    Hi,

     

    Thank-you for the reply to this, really appreciate it.

    I can't seem to find Global settings under my account settings. There is not an option there for me to view.

    What page are these settings on that you have screenshot?

     

    Kind regards,

    mariahweyne
    mariahweyne
    Inspiring
    August 1, 2023

    What product are you using to send for signature? Acrobat Pro or Acrobat Sign?

    The above picture is for Acrobat Sign and you need to have admin privileges.

    In Acroabt Pro you cannot disable this feature.

     

     

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