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PhilSpokas
Participant
July 15, 2014
Question

Removing an invalid email address

  • July 15, 2014
  • 1 reply
  • 3414 views

When Sending a document in EchoSign, how do I remove an invalid address from the list of emails EchoSign has saved?  A malformed email keeps coming up first in the list and then leads to trouble when attempting to send out the document for signature.

Thanks,

Phil

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    1 reply

    J
    Adobe Employee
    Jat ATS
    Adobe Employee
    July 16, 2014

    Hi,

    The EchoSign dynamic address book is automatically populated form agreements sent and signed on your manage page. The only way to edit the address book at this time is to remove all agreements sent or signed through echosign by that email from your manage tab.

    Thanks,

    Jat

      L
      luisad66683973
      Participant
      August 12, 2016

      I removed all the documents and agreements sent or associated with the wrong participant that somehow got associated with another participants email address and every time I send docs, the wrong participant is still associated with the incorrect email address.  Sorry to sound redundant.   Example: Smith101@mail.com is John Smith signer,  but each time I send docs to Smith101@mail.com the signer is Bart Simpson?  Is there a way to disassociate participants name with incorrect email address?  Appreciate your help.

      MichaelKazlow
      MichaelKazlow
      Legend
      August 13, 2016

      Jay seems to indicate you need to remove all signed agreements not just the one involving that one email address.

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