Replacing incorrect email address

Question

I followed the steps to replacing recipients email address but now I have more signers on the list than necessary. How do I share the completed signed document if there are additional incorrect signers pending signature?

Meenakshi_Negi · Answer

Hi NeedHelp_4847,

Thank you for reaching out.

The option "replace recipient's email address" does not increase the number of recipients. It removes the old email address and replaces it with a new one.

If there are still pending recipients, you might have added the email address (which you replaced) as multiple recipients. In that case, you must replace all the old email address recipients with the new one.

Refer to the information in the following help document: https://adobe.ly/4gyie6I.

Let us know if you are referring to something else.

Thanks,

Meenakshi

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