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Participant
December 13, 2024
Question

Request a Signature (different name added)

  • December 13, 2024
  • 1 reply
  • 274 views

I sent a form for a signature to be added using only the client's email address. I did not add his name to the form. However, when I sent it, it siad that it had sent to someone else (still at the right email address). So instead of just saying it had "sent to john@abc.com" it said "sent to Julie (john@abc.com)". It turned out that the name it had added was the client's wife. Any idea how/why this happened.

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1 reply

mariahweyne
Inspiring
December 13, 2024

The person you sent the request to (john@abc.com) has their adobe account configured with Julie, instead of John. If the person goes to his adobe account, they can change it.