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Benjamin265415441n3a
Participant
October 20, 2022
Question

Request E-Signature: Error Message

  • October 20, 2022
  • 1 reply
  • 268 views

I am trying to prepare a form for e-signatures, but am getting the below error message. I cannot access the web version either because the site is blocked by the administrator.

 

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 24, 2022

Hi Benjamin265415441n3a,

 

Thank you for reaching out.

 

We have checked your account and see that you are using the Acrobat Pro DC as a part of the End term license agreement. Adobe Sign individual has been removed from the Acrobat Pro DC in ETLA offers. In this case, we suggest you reach out to your IT administrator at your organization to check if they can provide you access to Adobe Sign enterprise.

For more information, please refer to the following help document: https://community.adobe.com/t5/adobe-acrobat-sign-discussions/error-access-denied-on-sending-document-for-signature-from-acrobat-pro-dc/td-p/11875167. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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