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Correct answer ajay1976

I am not sure if anyone is still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

 

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.

3 replies

A
ajay1976Correct answer
Participant
March 21, 2024

I am not sure if anyone is still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

 

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 31, 2022

    Hello @Charmaine24334749ycwz and @Heather246732675bqn ,

     

    I hope you are doing well. I am sorry for your experience.

     

    Are you just not able to click the bottom banner which says request signature or are you not able to use the tool from the search bar as well?

    If you are not able to use the option from the tool panel too, please check and let me know if the feature shows up when you log in to the online document cloud portal: https://acrobat.adobe.com/

     

    Hoping to hear from you.

     

    Thanks,

    Souvik.

     

    Charmaine24334749ycwz
    Charmaine24334749ycwzAuthor
    Participating Frequently
    May 31, 2022

    Hello Souvik, 

     Request signature is not available in the search bar and I can't click the bottom banner which says request signature. 

    Yes, the request signature shows up in the online document cloud portal but it is kinda pain when I have to sign to the portal when I'm in the app already just like before. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 1, 2022

    Thank you for the information. Can you check if you are signed in with the same e-mail address that you are using on the cloud document portal to view your tools?

     

    Also, please share the below details:

    1. The application version installed;

    2. The operating system and the version you are using.

    H
    Heather246732675bqn
    Participant
    May 31, 2022

    Having the same issue with no help

     

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