Request e-signature not working

Question

Hi,I am trying to send document for signature but when I click on “Specify where to sign” get an error Authentication failed. I tried same on web, it shows error “E-signing services are temporarily unavailable. Please try again later”

justlearn · Accepted Answer

​@Tax Digit Pty LtdI would check to see what type of account you may have.Checked your account details, and you have an Acrobat Teams subscription, Acrobat Pro, or Acrobat Sign enterprise account. Please check with your admin to see if your Acrobat Sign subscription is included.Ask your admin to contact support if theyhavefurther questions.

PriyankaVishwakarma · Answer

Hi ​@CAAKPATEL,Thank you for reaching out. I hope you are doing well.I understand that you're receiving an error while accessing the e-sign workflow, including the "Authentication failed" message in Acrobat and the "E-signing services are temporarily unavailable" message on the web.I checked the account associated with your community profile and can see that your Adobe Acrobat Pro subscription was purchased today. In some cases, it may take a little time for the subscription and associated online services to fullysynchroniseacross the account.In the meantime, please try the following steps:Sign out of the Acrobat desktop application.Sign out of Acrobat Web as well.Clear your browser's cache and cookies, then close all browser windows.Open a new private/incognito window.Sign in to Acrobat Web using the same Adobe ID associated with your Acrobat Pro subscription.Navigate to the E-sign tab and check whetheryou canaccess and use the e-sign features successfully.Let us know how it goes.Regards,Priyanka Vishwakarma

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