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R
Richard Priddes
Participant
August 20, 2026
Question

Request e-signatures feature not available

  • August 20, 2026
  • 1 reply
  • 11 views

The “Request e-sginature” feature has disapearred in my desktop app and I get the following message with trying to use the web service: “E-signing services are temporarily unavailable. Please try again later.”

I have tried mulitple computers and signing in and out. I have the Pro license supplied by work - who are telling me my account looks normal.

Any ideas?

 

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    August 20, 2026

    Hi Richard Priddes,


    Thank you for reaching out, and sorry for the trouble this has caused.

    We have checked your account using the email address provided on this community page. It appears you have an Acrobat Sign Enterprise plan. However, your account is currently inactive.

    Please reach out to the support team so they can help you activate your account. You may refer to the steps suggested in the following help document: Account activation. 


    Let us know if you need further assistance.


    Thanks,

    Meenakshi

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