Request e-signatures from e-sign template not working

Forum|Forum|1 year ago
April 3, 2025
8 replies
520 views

Hello,

The request e-signatures from e-sign templates function is not working for me.

After stating 'Your files are being processed' for about a minute, the error 'Unable to process files - There was an error processing your files. Please try again.' appears.

I have tried this on both Edge and Firefox, and have tried multiple saved e-templates to try isolating the issue but it still persists.

Can you please suggest how this can be fixed?

Adobe Sign forms

K

KentStudentAccommodation

Participant

We are receiving the same error message. It was working previously but now it is not working. We have tried multiple templates and are using the web version as we don’t have access to the desktop version. We have tried using Edge and Chrome and get the same results. Please can you advise?

Anand Sri Bhattacharya

Community Manager

Hello @KentStudentAccommodation

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Could you please share more details about the issue? Since when has this started?

Test off your corporate network, send the same template from a phone hotspot. If it works there, your firewall or proxy is blocking part of the Sign pipeline. Ask IT to confirm Adobe's required Acrobat Sign domains are allow-listed (including .https://adobe.ly/4yi3YaR, .https://adobe.ly/4yfvKVi, *.https://adobe.ly/3T9Lfzh, https://adobe.ly/3UviOwc), by domain rather than IP.

Confirm the account: signed into the correct Adobe account with an active e-sign plan (https://adobe.ly/4qPrYQb), then sign out and back in.

Try a brand-new, small, simple single-page PDF via Request e-signatures instead of a saved template. If that works, the issue is with the stored template documents

You can also refer to this article for more information: https://adobe.ly/3UnF2Ab

I hope this helps, and please reach out if you need any assistance.

Regards,

Anand Sri.

Meenakshi_Negi

Legend

Hi Luke33608982j32r,

Thank you for reaching out.

Please let us know if you are using a single or multiple templates to send for signature. The error message shows that you are combining files to send for signature. It would be helpful if you could share the screen recording of the complete workflow.

Are you using the desktop application or the web application?

Thanks,

Meenakshi

L

Luke33608982j32rAuthor

Participant

Hi Meenakshi,

Thanks for your prompt response.

I'm using a single template on the web application. Please see attached the screen recording for you to review.

Kind regards,
Luke

Luke

Adobe_Error_03-04.zip

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