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Luke33608982j32r
Participant
April 3, 2025
Question

Request e-signatures from e-sign template not working

  • April 3, 2025
  • 1 reply
  • 443 views

Hello,

 

The request e-signatures from e-sign templates function is not working for me.

 

After stating 'Your files are being processed' for about a minute, the error 'Unable to process files - There was an error processing your files. Please try again.' appears.

I have tried this on both Edge and Firefox, and have tried multiple saved e-templates to try isolating the issue but it still persists.

 

Can you please suggest how this can be fixed?

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 3, 2025

Hi Luke33608982j32r,

 

Thank you for reaching out.

 

Please let us know if you are using a single or multiple templates to send for signature. The error message shows that you are combining files to send for signature. It would be helpful if you could share the screen recording of the complete workflow. 

Are you using the desktop application or the web application? 

 

Thanks,

Meenakshi

L
Luke33608982j32rAuthor
Participant
April 3, 2025

Hi Meenakshi,

Thanks for your prompt response.

I'm using a single template on the web application. Please see attached the screen recording for you to review.

Kind regards,
Luke

Luke

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