Request e-signatures gets stuck when uploading document

Forum|Forum|2 years ago
March 12, 2024
2 replies
1158 views

Hi,

Im having a problem when requesting e signatures where it gets stuck loading when you try to send it. Ive ended all sessions but it keeps get stuck loading.

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi Yohan36014680gxtc, and Henriette360198009hxn,

Thank you for reaching out, and sorry about the trouble caused.

If you are using the Acrobat desktop application to send document for signature, try sending document online. Open the Acrobat online account (https://acrobat.adobe.com/link/home/) and go to E-sign > Request Sigantures. Check if you still experience the same behavior.

Share the Acrobat and OS version number. If you get any error message, share the screenshot of the message.

Let us know how it goes.

Thanks,

Meenakshi

H

Henriette360198009hxn

Participant

I have the same problem. And when I try to access through webbrowser I am getting "forbidden" message..

A

Alan Collicott, STI

Participant

I have what I think is the same problem. I've only been able to solve it by backing out of e-sign and closing Adobe and restarting the process.

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