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Participant
March 12, 2024
Question

Request e-signatures gets stuck when uploading document

  • March 12, 2024
  • 2 replies
  • 1158 views

Hi, 

Im having a problem when requesting e signatures where it gets stuck loading when you try to send it. Ive ended all sessions but it keeps get stuck loading.

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Legend
March 17, 2024

Hi Yohan36014680gxtc, and Henriette360198009hxn,

 

Thank you for reaching out, and sorry about the trouble caused.

 

If you are using the Acrobat desktop application to send document for signature, try sending document online. Open the Acrobat online account (https://acrobat.adobe.com/link/home/) and go to E-sign > Request Sigantures. Check if you still experience the same behavior. 

 

Share the Acrobat and OS version number. If you get any error message, share the screenshot of the message.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Participant
March 12, 2024

I have the same problem. And when I try to access through webbrowser I am getting "forbidden" message..

 

Participant
March 12, 2024

I have what I think is the same problem.  I've only been able to solve it by backing out of e-sign and closing Adobe and restarting the process.