Request for signatures option not present or doesn't work

I bought a small business account then cancelled it and bought an individual account. When on documentcloud.adobe.com and I select 'send for signature' it freezes on the 'loading adobe sign' screen. I have tried using this on different browsers and on a seperate work station but after logging in the 'send for signature' option was missing. I have tried using the app but it comes up with an error message when I go through the send for signatures process.

Any help would be appreciated