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Steve195
Participant
November 14, 2019
Question

Request for signatures option not present or doesn't work

I bought a small business account then cancelled it and bought an individual account. When on documentcloud.adobe.com and I select 'send for signature' it freezes on the 'loading adobe sign' screen. I have tried using this on different browsers and on a seperate work station but after logging in the 'send for signature' option was missing. I have tried using the app but it comes up with an error message when I go through the send for signatures process.

 

Any help would be appreciated

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3 replies

sagep10665946
Participant
February 19, 2020

This same thing is happening to me. Have you found any answers that resolve this issue? Thanks!

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Steve195Author
Participant
February 19, 2020

Hi there, unfortunately I didn't. The Adobe chat were unable to help and as I didn't have support included in my package couldn't get it looked into. I ended up cancelling my account.

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    sagep10665946
    Participant
    February 19, 2020

    Thank you. That is extremely disappointing. I really hope we don't have to go that route as well.

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