Request others to digitally sign with smart card

Question

Hi,

I'm succesfully sending out documents and receiving the electronical signatures from others. However, some documents need to be signed with a higher level of security than just 'electronical' signature. For this, I request a 'digital' signature.

The problem now is that the recipients click the signing field and they can only opt to sign with 'It's me' (= signing app of the Belgian Government). I want recipients to be able to click the button 'review & Sign' and be able to sign with their smartcard. Additionally, when we try to sign with It's me, it just gives an error message: Oops something went wrong.

I've called and chatted with the helpdesk many times, and I waisted hours... They don't understand the problem. They advise me to download the document and to electronically sign by setting up a certified signature... However, when I sent out these documents to others, it's to complex to let each person download the document, set up a certified signature, etc.

I'm open for help from anybody,

Thanks!

Ella

Meenakshi_Negi · Answer

Hi Ella,

Thank you for reaching out and sorry for the trouble.

As you are adding digital signature fields in the document, please check the list of "Allowed Cloud Signatures Providers" and see the option that you have selected under Account > Account settings > Digital Signatures. That may be one of the reasons users get only "Itsme" options when trying to sign.

If you are not the admin of the account, please get in touch with the admin to check the same. You may access to the Adobe Sign account settings using the following steps:

1. Open this link

2. Sign in using your Adobe ID and password

3. Click on the Profile icon (blue circle) at the top right corner and click on Settings

4. In the Settings window, go to E-signing settings and click on Edit Settings.

Let us know how it goes.

Thanks,

Meenakshi

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