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defaultwt5b3rf3jd76
Participant
July 12, 2022
Answered

Request to E-sign Link keeps expiring (due to slow signers)

  • July 12, 2022
  • 1 reply
  • 4456 views

Hello All. (First time posting so please excuse any etiquette faux pas)

Trying to figure out how to change the expiration time on a link.  I "think" it is set to around 30 days but conflicting info on Adobe website.  Issue - send the request for e-sign and person ignores and then when it states to "click here" to refresh link, they stop and ask me for a new document and process starts again.  I am trying to extend link expiration to 90 days to avoid the expiration.  Adobe suggest to go to Account Settings/Security Settings/Document Link Expiration and change from 7 to 90 but I cannot for the life of me find how to get to the section.   Any help would be truly appreciated.   Thanks.  

Correct answer Meenakshi Negi

Hi! I am also having this issue. Where can I find the setting to extend the link expiration date within Adobe Acrobat Pro (NOT Adobe Sign)?


Hi MAA Team at CSS,

 

Thank you for reaching out, and sorry about the trouble caused.

 

If you have trouble accessing the document, please ask the sender to make the changes. The changes on your end will not affect this behavior. 

 

We see that you have an Acrobat Sign individual plan. The settings are not available for this plan, and it is not enabled by default.

If the issue occurs with the document you send for signature, please contact the support team to have it checked. You can contact the team through the steps suggested in the following help document: https://adobe.ly/4688QE1. 

 

Thanks,

Meenakshi

1 reply

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Adobe Employee
Sritama Banerjee
Adobe Employee
July 13, 2022

Hello @defaultwt5b3rf3jd76,

 

Thanks for posting your question here. The setting you referred to, is the correct setting to change the expiration time on a document link. It is only possible to change this setting if you are an account admin. Standard users don't have access to view the "Account" tab on Sign console. Kindly make sure that you have admin access and try to modify the setting. Kindly refer to the screenshot attached. 

 

Please let me know if you have any questions. 

 

Thank you,

Sritama 

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defaultwt5b3rf3jd76Author
Participant
July 14, 2022

Thank you for the fast response Sritama.   I will have our administrator look into this and hopefully solves the issue.  It might make sense to set the default to something longer than 7 days.   For C-suite that have assistants who bundle up all the "To sign" documents in one place, 7 days is not nearly long enough.  Suggest at least 30 days and I will likely change ours to the longest which I think is 90 days.  Thanks again.  Appreciated.  Patrick

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    defaultwt5b3rf3jd76Author
    Participant
    July 20, 2022

    Hello Again.  I had our administrator try to make the change but they could not find the section to make the change.  He is a smart guy so we must be missing something.  He asked if I could find out if there is another way to make the change or route to get to the right section?   Thank you kindly.  Patrick

     

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