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Set It Off Volleyball
Participant
August 26, 2026
Question

Requiring Signers to verify Email / Do they get reminded to verify?

  • August 26, 2026
  • 4 replies
  • 44 views

Hello,

I’m unable to find an answer to what I think should be an easy question.  We have the setting requiring signers to verify their email after signing enabled.

My question is do they get sent reminders when they haven’t verified?  Or just the email just sit there unverified forever...and as such the agreement is never “completed”?

Thanks.

    4 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 26, 2026

    Hi Set It Off Volleyball,


    Thank you for reaching out.


    When you enable this setting, the user will get a pop-up to verify the email address. If the user does not verify the email, the document will not be completed. The user will get a reminder only if you set a reminder for the recipient till the document is signed. 

    For more information on how reminders work and how you can set the reminder for agreements you send, refer to the following help document: Set reminders for the agreement recipients.


    Let us know if you have any questions or need any help.


    Thanks,

    Meenakshi

    Set It Off VolleyballAuthor
    Participant
    August 26, 2026

    I think this does help.  My only remaining question is where do I see what reminder setting exists for a web form?  I can’t find it any where based on the document you shared above.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 27, 2026

    Hi Set It Off Volleyball,


    Please note that there are no reminder settings available for the web form. Additionally, users will need to verify their email addresses before submitting the document. For more detailed information on this process, please refer to the following help document: Require Signer to verify their email address.


    Let us know if you still have questions.


    Thanks,

    Meenakshi

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