Routing log for document signing

I sent a document to three employees to e-sign and return, so I could upload and send to the requesting department. Now I'm receiving a notice from the requesting department stating that I need to re-do the document and re-send for signatures as "it should be generating a routing log that shows the details regarding signing, dates, etc." I viewed the signed document on my Adobe account and see the e-signatures, but no routing information. Is this something I failed to do on my end; or is that supposed to be automatically generated when I send the form for signature?