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Valeria Anghel
Participant
May 8, 2023
Question

SALESFORCE -Adobe Acrobat Sign API returned error:Invalid user ID or email provided in x-api-user

  • May 8, 2023
  • 2 replies
  • 2286 views

Hello, 

 

I am trying to send an agreement from an Opportunity in Salesforce ( Send for Signature button )  but I hit the error : 

 

"Adobe Acrobat Sign API returned error:Invalid user ID or email provided in x-api-user header."
 

The Adobe admin is one my colleagues , but we need to allow multiple users to send agreements. 

 

What I am missing here ? 

 

Ty!
Valeria Anghel - Toluna Company

 

 
This topic has been closed for replies.

2 replies

C
Community Manager
Chhavi GargCommunity Manager
Community Manager
June 1, 2023

Thanks for reaching out to us @Valeria Anghel. The error indicates that you do not have a valid Acrobat Sign user account. See how to troubleshoot this error and get the right access.

Meenakshi_Negi
Meenakshi_Negi
Legend
May 12, 2023

Hi Valeria Anghel,

 

Thank you for reaching out.

 

It seems that you have the Adobe Acrobat Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Refer to the following help document for more information on Acrobat Sign Integration: https://helpx.adobe.com/sign/integrations/home.html.

 

Thanks,

Meenakshi

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