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glorias43861920
Participant
July 10, 2025
Question

Same email address, different user.

  • July 10, 2025
  • 1 reply
  • 123 views

Hello, 

 

when I send out a document for signature to a specific employee, it shows the name of an old user who had the same email address as this new employee. How do I change this? 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 10, 2025

Hi glorias43861920,

 

Thank you for reaching out.

 

This happens when the name on the Acrobat Sign account has not changed. Please share the email address used for the account in a private message so we can check and share the steps. You may send a private message using the envelope icon at the top right corner of this community page.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

 

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