SAML auth lock out

Question

Hello, I'm on a trial of Adobe Sign. I was trying to configure SAML authentication. Something went wrong in the configuration and now I can't get back in because it keeps on making me sign in through my SAML IdP, which of course fails.

Speaking with Adobe Support, they said "SAML can't be modified in Trial and password reset should work for you." I tried the password reset and it says my account can't be reset. Then they said since it's a trial account, they cannot help me further.

Any ideas on what to do next?

Meenakshi_Negi · Accepted Answer

Hi Vienh,

Sorry for the delay in response.

As the password reset does not work for you, there is nothing that can be done from our end as it is a trial account.

I would suggest you to contact pre-sales tema once and check if they can help you with this.

You may refer this help document Adobe Sign plans for individuals and businesses | Adobe Document Cloud to get in contact woith the pre-sales team.

Hope that helps.

Regards,

Meenakshi

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