Skip to main content
B
blakelyc147951
Participant
June 7, 2018
Answered

Saving & the signiture dissappearing

  • June 7, 2018
  • 1 reply
  • 792 views

I'll sign a PDF, but when I click save or save it as another document- the signature automatically disappears. Help?

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Blakelyc,

Sorry for the delay.

Could you please confirm how you have been applying the signature? Is it online via web browser Sign In — e-signature and e-sign Software Solution — Adobe Sign  or using Adobe Acrobat DC desktop application?

  • If its a desktop application, then confirm the exact version of Acrobat. Open Acrobat>Help>About Acrobat. Also, check for update Acrobat>Help>Check for update (if any)
  • Have you applied signature field on the from to add signature or adding it directly?

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
June 11, 2018

Hi Blakelyc,

Sorry for the delay.

Could you please confirm how you have been applying the signature? Is it online via web browser Sign In — e-signature and e-sign Software Solution — Adobe Sign  or using Adobe Acrobat DC desktop application?

  • If its a desktop application, then confirm the exact version of Acrobat. Open Acrobat>Help>About Acrobat. Also, check for update Acrobat>Help>Check for update (if any)
  • Have you applied signature field on the from to add signature or adding it directly?

Regards,

Akanchha

A
Akash29952030w3ye
Participant
May 18, 2023

I am also expiencing the same issue. However, I am using the mobile app. I sign a document and then when I send or save the document the singniture disappears and the document is blank. What is the solution here. There a few others in my company having the same issue. 

 

I assume there is a problem with the app in general. 

Can 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices