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R
renegadecraft
Participant
May 7, 2014
Question

Searching for contracts

  • May 7, 2014
  • 1 reply
  • 292 views

I'm trying to search for a signed contract (out of MANY that were sent).  I'll use the search bar on both the Home and Manage pages and i'll try it with the person's name as well as their business name, and nothing will show up.  Their signed contract (which they say they've signed) nor a copy of a blank contract showing it was even sent.

Besides going through the list of Signed Contracts, the Our for Signature tabs, and the ones listed in the Multiple Signatures what about all the other ones?

This topic has been closed for replies.

1 reply

O
OldDirtyGamer
Participating Frequently
May 7, 2014

Hi renegadecraft,

This sounds like you may not have server-side searching turned on for your account. What that means is that if the contract is a certain age in the server AND you reach a certain threshold number of contracts sent / signed, the contract you're looking for may be truncated out of the initial search and you'll need to access the archival search tool. This isn't turned on for all users right now (it will be soon); in the meantime, I will contact you via PM for additional information so I can assist further in getting this resolved for you.

ODG.

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