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lb71838484
Participant
November 18, 2016
Answered

Second signer failed to receive document

  • November 18, 2016
  • 1 reply
  • 942 views

My documents need to be signed by several people. I'm finding out that some of the forms are not getting to the second signer after the first person has signed or they are getting signed and it's not getting applied. I tried replacing the second signer with the second signers email address again and Adobe Sign wouldn't let me do this. Is there a way to resend the form to the second signer after the first person has signed it. And why is this happening?

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Correct answer AadeshSingh

Hi lb71838484​,

Make sure you have correctly followed the workflow for "Multiple parties need to sign a document you are sending".

- Send agreements and collect signatures

You can resend the document by sending the reminder email : Set reminders

Regards,
Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
November 22, 2016

Hi lb71838484​,

Make sure you have correctly followed the workflow for "Multiple parties need to sign a document you are sending".

- Send agreements and collect signatures

You can resend the document by sending the reminder email : Set reminders

Regards,
Aadesh