Send an extra copy of every signed agreement to these email addresses - rules

I posed a question to support today regarding the feature "Send an extra copy of every signed agreement to these email addresses" because we recently changed the addresses in this field but were not seeing any emails coming through for signed documents.

If my boss said starting tomorrow I want all signed copies of all documents processed by EchoSign (currently out for signature and new documents) to be copied to email address signeddocs@abc.com...how would I accomplish this?

The response I got back from support was that only transactions that were initiated after the edit to this option would be routed to the new email address defined and that previously existing transactions would use whatever address was previously defined for the option.

So heads up to all your EchoSigners out there that this is how this works because it is not documented anywhere that I could find.

To the EchoSign design team. Please change this to at least allow for the possibility to apply to in process transactions.

Just imagine a couple use cases.

1 all signed docs go to user x because they are a contracts admin. User x changes roles in the company and user y is now the admin. No way, through EchoSign, to redirect docs that were in process at the time of the change to user y.

2 company x is acquired and the now have a new legal department where all contracts have to go so we add legal@newco.com to the email addresses. No way, through EchoSign, to accomplish.

Regards,

Brad