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brentl65787038
brentl65787038
Participant
May 19, 2019
Question

Send for Review and Adobe Sign

  • May 19, 2019
  • 1 reply
  • 851 views

I have an active subscription to Adobe Sign.  I got a new computer, installed Adobe Reader DC and signed in.  When I click on "Send for Review" I get the popup asking me if I want to add Adobe Sign.  So I went back to my computer where I used to use "Send for Review" and it no longer works either.  I contacted Adobe Sign and they refuse to help me, they just keep repeating "use the online version".  Can this be fixed, or should I just cancel my Adobe Sign?

I have tried the standard "uninstall and reinstall" even though that didn't make sense as it is doing the same thing on my two computers.

Thank you!

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
May 31, 2019

Hi Brentl,

Sorry for the delay in response.

Are you still experiencing any issue while accessing the service?

If yes, please help us with the information asked below:

- Share the screenshot of the pop-up windows that you get when trying to use "Send for Review".

- What is the current version of the Adobe Acrobat Reader DC installed on your machine?

- Let us know what exactly you are trying to do.

If the issue is resolved already, please update the thread.

Let us know if you need any help.

Regards,

Meenakshi

brentl65787038
brentl65787038Author
Participant
June 4, 2019

Yes, still having the issue. Version number 2019.912.20034. I got a new computer, installed Adobe Acrobat Reader, logedin and clicked send for review. Now it asks me to pay for an upgrade when I already have a subscription. It worked on my old computer, but as soon as I logedin to the new computer it also stopped working on my old computer. Definitely a account issue as it worked on my old computer until I logged into Adobe Reader on my new computer. Please see screenshot below.

 

 

 

BRENT LAYDEN

[Details removed by the moderator]

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