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Participant
January 4, 2018
Question

send for signature

  • January 4, 2018
  • 1 reply
  • 373 views

I am trying to send a document for a signature, but when I hit next it says "Send for Signature" with a "Next" button.  I click "Next" and get a page with an "Upgrade" button.  When I click that, it has a "Start Now" button, but when I click that it takes me back to "Upgrade".  Help!

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1 reply

Meenakshi_Negi
Legend
February 14, 2018

Hi Trishas,

Sorry for the delay in response.

Could you please confirm the application you are using to "Send for Signature".

It would be helpful if you can share the screenshots of the window where you get the options to "Upgrade" or "Stat Now".

To add the screenshot here, please use the insert icon provided in the reply window as shown below:

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

Please also confirm if you have the paid subscription to any Adobe service.

If yes, please share your Adobe ID(email address used to purchase the service) in the private message.

Take help of the steps mentioned in this thread link How Do I Send Private Message to initiate the private message.

Note: Please do not share the email address or any personal details on the forum.

Let us know if you need any help.

Regards,

Meenakshi