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Participant
August 8, 2016
Question

Send for Signature - The Page you are trying to access is not valid

  • August 8, 2016
  • 3 replies
  • 837 views

From within Adobe Reader DC if I use the Send For Signature from the Tools menu I get the message that:

The Page you are trying to access is not valid.

However, if I close the pdf and then open Adobe sign directly it lets me upload the same document.

Using the Adobe Reader DC option has been working fine until very recently and just seemed to suddenly stop working.

It works on another PC using other sets of credentials so I don't think it's anything to do with an update

Any assistance appreciated.

This topic has been closed for replies.

3 replies

Meenakshi_Negi
Legend
August 11, 2016

Hi bi-lsg

If you still experience the issue, please send an email to support@echosign.com with description of the issue you are experiencing.

Regards,

Meenakshi

Meenakshi_Negi
Legend
August 11, 2016

Moving this to Adobe Sign

Meenakshi_Negi
Legend
August 11, 2016

Hi bi-lsg

Please make sure that you are login with your Adobe ID under which you have Adobe Sign subscription in your Adobe Acrobat Reader DC application.

If you are already sign in, try to sing out and then again sign in.

Let us know if you still experience the issue.

Regards,

Meenakshi