Send for signatures not working in adobe

Question

My account used to be part of a corporate group account, but now it is personal again.  Since the change, the send for signature function is not working.  Please clean up whatever wires are crossed in the back end to allow this feature to work.  In my account info online, it tells me "Request E-signatures not available for the profile you selected"

Meenakshi_Negi · Answer

Hi Tori Nield,

Thank you for reaching out.

We have checked that you have recently purchased the Acrobat susbcription. However, as the account was previously used for corporate account, could you please check if you have received any email to archive the account?

Try signing in from the following link: https://secure.echosign.com/public/login. Check if you can sign in and then send document for signature.

Let us know how it goes.

Thanks,

Meenakshi

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