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Katrina Wrensford
Katrina Wrensford
Participant
March 13, 2026
Question

Send in bulk

  • March 13, 2026
  • 1 reply
  • 57 views

The send in bulk feature is very useful when sending the same information to multiple people. Over the past several months however, prefilled information is legible when sent and when received by the signer and then illegible when the document is completed by the signer. Some of the information is jumbled, as though someone tried to type the information again, but the signer didn’t have access to the fields. I have attached a couple of images for reference.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 16, 2026

    Hi Katrina Wrensford,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    Please confirm whether this issue occurs with a specific file or with all files. We might need more information to check this behaviour. Would it be okay to share the file in a private message? 

    For testing purposes, please create a test document and send it for bulk signature on alternate or testing emails. Please record a video of the workflow and share it with us. We will get this checked. 

    purposes, please create a test document and send it for bulk signature to

     

    Thanks,

    Meenakshi

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