Send in bulk - stopped working

Forum|Forum|2 years ago
June 19, 2023
1 reply
2591 views

Hello, I am in the process of sending out a document to ~300 people for signature, in batches of 45-50. I have sent three batches, but now the bulk send function is no longer working. At the "prepare" stage, I only get the rotating circle to wait.

Is there a limit on the amount of signatures I can request through my account? Is there an amount of time I need to wait before sending the next batch out for signatures?

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi Tara305913311txb,

Thank you for reaching out.

We see that you have Acrobat Sign as part of the Acrobat Pro Teams subscription.

As you are sending documents in bulk, please check the following help document to understand how the transaction is calculated: https://helpx.adobe.com/sign/using/adobesign-transaction-consumption.html.

To check the transaction limit, refer to the following help document: https://helpx.adobe.com/sign/using/transaction-limits.html.

Let us know if you have any questions.

Thanks,

Meenakshi

N

Nurse Generation

Participant

Hello, can you please tell me why my sending is limited (technically 'throttled'but jsut hangs on the processing screen) on an unlimited Pro account?

I have 1000 contracts to send out and i can't seem to get through more than 100 without adobe falling over. It is taking an enormous amount of unessecary time!

Meenakshi Negi

Community Manager

Hi Nurse Generation,

Sorry about the delay in response.

The error appears when you exhaust the per-day limit. Even if you have unlimited transactions available, there is a limit on the number of documents that can be sent in a day on each account.

Hope that answers your questions.

Thanks,

Meenakshi

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