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Question

Send multiple documents for e-sign and they are automatically combined into one document

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I used to have no problem sending multiple documents at once for e-sign. I just drag all documents into the e-sign window and once the e-sign is done, I can just download each individual document separately.

But it's not the case anymore since about 1 month ago. Right now when I try to send multiple documents for e-sign, the system just automatically combines them into one document. And once the e-sign is done, I can no longer download individual documents. Even though the 'download individual files' option is still there, it's just this one combined document available for download.

Anyone has the same issue? Any fixes? Thanks.

Security digital signatures and esignatures

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pooja_2155

Participant

I have got the Keep Documents Separated setting on. And it works when sending multiple documents- but DOESNT WORK when sending multiple documents using a template (template is made up of 2 documents). Essentially, I use the template and add other documents, the template downloads as one document (even though it’s made of 2 documents), and the additional documents remain as individual documents. Does this make sense? Dont know how to fix thi. Dont even know how to contact Adobe Support for help as it keeps saying I dont have access- but I do.

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Meenakshi Negi

Community Manager

Hi pooja_2155,

Thank you for reaching out, and sorry to hear you are experiencing an issue.

Could you please share more information about the workflow? Are you adding multiple templates, or is it a combination of templates and documents?

Are you using the desktop application or the web application? Could you please share a short video showing the steps you use?

Thanks,

Meenakshi

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pooja_2155

Participant

Hi Meenakshi,

It’s a combination of documents and one template (the template is made up of two individual documents). Using the web application.

Explaining the scenario a bit more: We have created a template which includes company policies and conflict of interest form. When we send an employment agreement, we create the IEA outside the system, upload into Adobe Sign, add tags. Then we include the template before sending for signature. Once the documents are signed, we download the documents to save to employee file. The IEA downloads as an individual document, but the policies and conflict of interest form from the template download as one document. This happens even when using the ‘Download Individual Documents’ option.

Unable to take a video to share on a public forum sorry- includes organisation specific content.

Please let me know if you have any other questions.

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wilfred_3264

Participant

On my main page on my version? welcome page. I click on see all tools, another page opens "All tools" scroll down to e-sign and click "Send in Bulk" same old Add signatures in bulk" drag and drop files!

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kouroshb68324857

Participant

Can you share a screen shot? I do not see a "Send in Bulk" option under e-sign

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excited_cause5E5D

Participant

Once you enter the recipient's email address, click on more options. Once you do that, It brings you to the screen where you can add additional recipients and files to sign.

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Sushant5CF5

Participant

Hi All,

Just compiling some solutions from different people here for all:

Option 1.

The quick fix to that is, to click on more options as below and then add files one by one.

Option 2:

Go back to old experience of signing. - Mentioned by (Queensland Fi33359140zo1d)

Option 3

Use the cloud based interface on acrobat.adobe.com/link/home/ and the screen there is same as what one would get when pressing more options as in Option 1.

Please advise if it is not working and I will update this 🙂

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William32748656jp9a

Participant

options one and three do not do it. you may have missed the point of this thread. i also don't understand what your second option is suggesting; those are my current settings.

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Brian3645601279xn

Participant

When are they reverting this change? We just moved from Docusign, and now thinking that was a major mistake!

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Queensland Fi33359140zo1d

Participant

To disable, login to acrobat > Click circle in top right corner > Click Settings.

Under E-sign settings untick the box Use latest verison of Request e-signature. Log out and sign back in, and you will revert to previous version.

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lavish_artwork83805

Participant

I don't have the check box GRRRR

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Shelli35186840z17f

Participant

Have you tried looking at this setting:

To do this, log in as an Account Admin and click the Account tab > Account Settings > Global Settings > scroll down to the section labeled: Merge multiple documents into one document after signing and select the option: 'Keep documents separated."

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Linyoung

Participant

I cannot find these options, where to start?

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John25776182y8r8

Participant

They have removed the functionality in the new version of Acrobat - very annoying!! You can move back to the old version - option was about half way down the menu dropdown. Apparently you lose some of the new functionality but the ability to send multiple documents to clients is more important to us.

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Troy34462987pku1

Participant

Can't find the option to revert back to the prior version. I need to send multiple docs. Could you further explain where this option is as Adobe of course is no help

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Meenakshi_Negi

Legend

Hi Troy34462987pku1,

Thank you for reaching out.

Could you please let us know if the issue occurs when sending multiple documents at once or if you are trying to bulk-send the documents to multiple people?

It would be helpful if you could share your complete workflow and what does not work on your end. If possible, share the screen recording or screenshots.

Thanks,

Meenakshi

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Abambo

Community Expert

So you are doing something wrong because if you send one document for signing, you get that one document back and every signing party can download their copy of the signed document.

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ABAMBO | Hard- and Software Engineer | Photographer

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TaxPro Alliance

Participant

But thats exactly the issue. It's not just 1 document being sent, its the option to send multiple documents at once to 1 signer. Adobe used to have the "more options" button for advanced settings which allows you to drag multiple files without combining prepared fields.

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Shannon3310741978il

Participant

I am having the same proble. It is driving me nuts.

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