"Send new link" not working

I wanted to access a completed Adobe Sign agreement. However, the link to the agreement has expired, and when I click the "send new link" button, Adobe Sign does not send a new link to my email. I have checked my spam and junk folders, and no emails are going there either. I have talked to other recipients of the agreement, and they are having the same issue. Has anyone encountered this problem before or know of any ways to troubleshoot? Thank you!