Margo Tenenbaum

Participant

Answered

Sender name different to "Adobe Sign" to request signature

Forum|Forum|5 years ago
January 27, 2021
9 replies
1221 views

All my internal documents that are sent to request signatures normally go with the standard "Adobe Sign" sender name. However today, for some strange reason, it went as "Atlantic Container Line" which has nothing to do with our organisation and I had never heard of until I saw it.

I checked online and there is a company called Atlantic Container Line but my fear is that my Adobe was somehow compromised?

Security digital signatures and esignatures

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi All!

Thank you for your patience so far.

The issue has been resolved. Please try again to send the documents and check.

Let us know if you still experience the issue.

Thanks,

Meenakshi

Participant

It´s working fine now. But i have trouble with my Admin Account, i could not access the Account Page for our Company. I have only the User View.

Participant

Same issue for my company "Bioprojet"

Meenakshi NegiCorrect answer

Legend

Hi All!

Thank you for your patience so far.

The issue has been resolved. Please try again to send the documents and check.

Let us know if you still experience the issue.

Thanks,

Meenakshi

Margo TenenbaumAuthor

Participant

Hi, Meenakshi, I just tested it and it's working fine now. Many thanks.

Participant

Same Issue at our Company

Participant

I have the issue, just noticed it this morning.

Legend

Hi All!

Thank you for reaching out and sorry for the trouble.

The team is aware of this issue and currently working on the fix.

We will update you once the issue gets resolved.

We appreciate your patience.

Thanks,

Meenakshi

charliew2420907

Participant

I have noticed the same issue this morning when sending documents. Far from ideal.

Ellie-Marie5D09

Participant

We have the same issue at my organisation. We are sending documents to clients so this could be confusing and needsto be resolved.

Participant

I have the same issue. All signature requests comes to me from test or Atlantic Container Line.