Sending Adobe Sign documents from or on behalf of a Shared Mailbox

Forum|Forum|2 years ago
April 14, 2023
1 reply
3689 views

Hey, Have question we have a team that would like to send Adobe Sign docs out to clients but from a shared mailbox instead of users sending from there own individual email address which could cause issues if someone leaves and also alows the team to monitor cases easier. I have read that you can setup a group under an Enterprise agreement but cannot find any specific guides etc, are you able to help?

Meenakshi Negi

Community Manager

Hi Jason29215764skmj,

Thank you for reaching out.

Please refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/using/adobe-sign-groups.html.

Would like to inform you that only the account admins can create the group.

Let us know if you are looking for something else.

Thanks,

Meenakshi

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A

Andy32312904ovb1

Participant

Hello, the linked article is dated April 2022. I am unable to find how/where to create groups for users to "send as" for signature requests, and wondering if the layout and/or features have changed in the last year and a half? We also would like for multiple different licensed users on our team to be able to request signatures "from" a shared mailbox email address, but have so far been unsuccessful in setting this up.

mariahweyne

Inspiring

I would request an expert session from your admin console support tab.

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