Sending Document Out for Signing: Authentication Failed Message after Clicking Specify Where to Sign

Hi cless,

Thank you for the screeshot.

There will be an account administrator for the main account. Please check with the IT team in your organization to get the information. The account administrator needs to contact the support team to get the account activated.

We can not do much as we do not have access to the settings to make such changes. However, if you experience any issues reaching out to the team, let us know.

Thanks,

Meenakshi

Hi cless,

Thank you for reaching out.

We have checked your account using the email address linked to your community profile. . The account shows as inactive. 

Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4mE8aNq. 

If you have another account which is not working, please share the email address in the private message. 

Let us know if you need help.

Thanks,

Meenakshi