Sending e-signature requests are coming from my licensed user account's email and not the business'

Question

Hello, I have recently been added as a licensed user to help the office in sending out contracts that need to be e-signed. However, when requesting an e-signature, it is coming from my personal email account (the one the administrator used to get me my licence) not the business email. Is there a way to have the requests generated from the only other license, which happens to be the business email address and belongs to the administrator?

She asked me to sign in using her credentials which I did. I was then asked to remove the license from one of her other devices and this is not something she wants done.

Meenakshi_Negi · Answer

Hi Jennifer,

Thank you for reaching out.

Please let us know if you are referring that you need to send a document from your account. However, the email address should appear of the account admin. If yes, it is not possible.

The account will show only the email address of the sender or the account holder.

Let us know if you are referring to something else.

Thanks,

Meenakshi

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