Inspiring

Question

Sending multiple templates to one recipient

Forum|Forum|2 years ago
September 11, 2023
14 replies
19304 views

We used to be able to select multiple document templates and send them all at the same time to one recipient who would then open and sign them all and then all would be sent back in one document.

With the latest update this is no longer possible, we get an error that says "multiple e-sign templates cannot be sent for e-signatures. Please select one"

I am wondering why this feature was removed and if there's any way to get it back.

We have multiple templates saved in our library and pick and choose which different combination of templates need to be sent to each client. It is much more efficient to send them all as one package as we previously could.

This topic has been closed for replies.

C

CASolarInstaller

Participant

Adobe,

I am having the same problem and I am looking at alternative software to get our required signatures. Not only do I need to use different combinations of my templates for each signature, but I need signatures in a particular order so sending them out one at a time and wait for a signature will be a huge inconvenience to our business and our customers. Please re-establish this feature or lose my business.

A

Ashleigh5E6B

Participant

The legacy features still work as they use to. Go to acrobat.adobe.com/link/home and login. On top right go to settings and unclick the "Use the latest version of Request e-signatures". To use the old system you commence the process from the website by clicking on "Request e-signatures" as opposed to commencing the process from the Acrobate app where the pdf is open.

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Tabitha Wilks35655622uzef

Participant

THIS WORKED! PLEASE TELL EVERYONE YOU KNOW!

M

Melissa34011131sd6o

Participant

Hi ! I have found a fix. Go to settings and untick "use the latest version of Request e-signatures" and save. It then reverts to the old way where you can add multiple templates to one recipient. A life saver !!

J

Jeff23546817mf2vAuthor

Inspiring

thank you! my staff reports this did work for us.

For anyone else: on the web portal go to the upper right hand corner where it shows the pie chart of your storage usage. Click to open the dropdown menu where it will show your account name and email address. Then click "settings" and follow instructions above.

M

Michael25889803msro

Participant

This may be an inconvenience (or impossible) for some, but the "Acrobat Sign" app for iPhone allowed me to send multiple templates for signature at the same time. My law firm has been using Adobe for a while, and the multiple e-sign feature is necessary. Hope they return the option to Adobe's online platform. Good luck, all.

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Alan Weedman

Participant

Crickets in the response = they have no intention to revert the system back to the way it was.

TimAck

Participating Frequently

This may be a temporary workaround:

In the settings for your account []

Unselect "Use the latest version..."

K

Kellie32093328bim1

Participating Frequently

Mine doesn't give me the option to select "use the latest version"

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Carol22493299m2nh

Participant

OMG that works! But how long will this work? I have been trying to chat with an agent for 20 minutes with no response. This is insane. We pay A LOT of money for this service!!

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Kellie32093328bim1

Participating Frequently

I THINK I found a workaround.

Click "documents" (at the top)
Click "tempaltes" on the left menu
Select one tempalte
This then takes me to the screen we used to have access to selecting additional tempaltes.

Hope this helps and works for you too!

K

Kellie32093328bim1

Participating Frequently

Missed a step**

Click "documents" (at the top)
Click "templates" on the left menu
Select one template
Click "Use Template"
This then takes me to the screen we used to have access to selecting additional tempaltes.

TimAck

Participating Frequently

But can you actually select and use multiple items from that list? I don't think that's possible any longer.

A

afguia

Participant

Hello,

Can we get an update on the status of this feature?

Even if we combine the documents and add the fields EACH TIME we need to send one out, it is incredibly inefficient and frustrating as most of these documents require multiple pages of fields to be inserted. Mine? At least 200+ text fields, dates, signatures, checkboxes, buttons, and data fields needed altogether.

Please fix this!

L

LWY2023

Participant

Really super inefficient and inconvenient.

Please bring back the multiple files feature.

L

LWY2023

Participant

I am facing the exact problem. The new update is so inconvenience to users.

Meenakshi Negi

Community Manager

Hi All,

Sorry about the delay in response, and thank you for the information.

We will share all the information with the team to get this checked and update you once we hear from them.

We appreciate your patience so far.

Thanks,

Meenakshi

S

spotm30024937

Participant

I am also getting the "Multiple e-sign templates cannot be sent for e-signatures. Please select one."

This is a HORRIBLE feature reduction. I need the ability to send multiple esign templates. If this is not resolved quickly, I'm moving to different esign solution.

R

Rose26334097azef

Participant

I have the same issue. I will be having to find a new e-sign software now as this change means that I cannot select from a selection of templates to send as appropriate.

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