Set up routing for signing order

There is supposed to be functionality where you can assign multiple people to the same group so that anyone in that group can approve at any time. Our system won't let us drag and drop people to the same # level. It won't let us change the row # either. Is this something you have to setup in the admin console before users can use it?

Link to video showing the functionality:

https://helpx.adobe.com/sign/how-to/adobe-use-hybrid-routing.html?playlist=/ccx/v1/collection/product/sign/segment/designer/explevel/beginner/applaunch/orientation/collection.ccx.js&ref=helpx.adobe.com