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marks29478652Correct answer
Participating Frequently
April 17, 2017

Hi marks29478652,

Sorry for the delay in response.

Could you please try updating application to the latest patch released and check if this resolves the issue.

Go to Help menu > Check for updates. 

You may refer this help document for more information: Release Notes | Adobe Acrobat, Reader

Let us know if you still experience the issue.

Regards,

Meenakshi


I got it to work. Turns out I had a program called Cute PDF and I had to reinstall it and now Acrobat PC is able to sign documents.

Mark

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19 replies

daniels12407494
daniels12407494
Participating Frequently
September 19, 2019

I am using Acrobat Pro 2017 Mac with all updates and had no problems until recently and this started happening. If I shut down Acrobat and re-open it doesn't fix it. If i restart my Macbook Pro  with Mojave 10.14.6 it fixes it but after closing mac by a closing of the cover and reopening it, it no longer works. I find lots of tweaks but none that work on this forum or simply Googling. Called the 800 number, went through the menu and was transferred 3 times and finally, the phone battery died at 1 hour 20 minutes on hold. Any help appreciated. Happy to send logs. 

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Adorobat
Adorobat
Participating Frequently
July 20, 2018

Hi,

Could you try updating Reader to the latest patch using "check for updates" option under Help menu, reboot the machine and try again.

You may also download updates manually using this link: Adobe software and product updates

If that doesn't work, try repairing Reader using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

Also, let us know dot version of Reader and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC 

Let us know if you need any help.

Shivam

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Meenakshi_Negi
Meenakshi_Negi
Legend
October 13, 2016

Hi markawaller

We have fixed this issue in our latest update on 11th Oct, 2016.

I would request you to kindly update your application to the latest patch released. Go to Help menu> Check for updates.

Let us know if you still experience any issue.

Regards,

Meenakshi

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jonathand5062503
Participant
October 14, 2016

I am operating on the newest version or update 16.9.01. Every time I try to view an older document the info erases.

It doesn't come back ever. Restart, or anything won't work, also can't delete program and reinstall. I will lose all the data in the app. Supposedly I'm connected to the cloud but I can't confirm that through the app. I don't dare look at more documents, in fear of losing more info. These forms are extremely important, how do I recover these after you fix the problem????

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Tariq Dar
Legend
October 25, 2016

Hi jonathand5062503 ,

It seems you are using either Android or iOS. Would you let us know if you are still experiencing this issue ?

If yes, please help us with the operating system name and version?

Also, is this happening with all the files ?

Regards,

Tariq Dar.

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AadeshSingh
AadeshSingh
Participating Frequently
September 13, 2016

Hi markawaller​,

Could you please share the complete workflow followed by you step by step along with the possible screenshots so that we can diagnose the issue correctly.

Feel free to reach us back if you have any query or concern.

Regards,

Aadesh

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Anonymous
October 5, 2016

I too am having the same problem.  I Uninstalled Adobe Reader DC, rebooted, and then reinstalled Adobe Reader DC.  Still getting the same problem.  Once I have access to the machine again I will provide a screen shot of the problem.

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