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Robert_Steffey9127
Participant
June 14, 2025
Answered

Sign login android

  • June 14, 2025
  • 1 reply
  • 136 views

I had a free Sign account.  On June 10th I bought Adobes Pro to able to continue to use Sign.  Login goes as follows:

Enter email address 

Enter passcode twice

I am sent a page that says Self and Personal.

Press on Self ----i cannot enter Sign's homepage.  WHY?

I originally signed upped with Adobe Sign using the registration name of Self.

Please advise at  [personal information removed by moderator]

Thanks.

Correct answer Meenakshi Negi

Hi Robert_Steffey9127,

 

Thank you for reaching out, and sorry about the trouble.

 

We checked your account using the email address you shared. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it.

 

As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45r0pUK. 

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
June 16, 2025

Hi Robert_Steffey9127,

 

Thank you for reaching out, and sorry about the trouble.

 

We checked your account using the email address you shared. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it.

 

As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45r0pUK. 

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

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