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Participant
August 9, 2021
Question

sign requests not being received

  • August 9, 2021
  • 1 reply
  • 309 views

none of the people i send email signature requests to are getting emails. they have all checked their spam filters and there is nothing anywhere.

 

is anyone having this problem and if so how do you overcome it?

 

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Legend
August 16, 2021

Hello,

 

Thank you for reaching out and sorry for the trouble.

 

As the recipients are not receiving the document, could you please confirm the status of the document shows at your end?

Did you send a single document to receive multiple signature on it? If yes, in which order did you sent it?

Please check if the email address of the first recipient added correctly.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi