I’m using Acrobat Sign API to use a basic form, with an input text and a Signature field only. Sometimes, when after the agreement is created via the API and then displayed, the signature name, in the Signature fields, appears prepopulated with a random value and cannot be edited, the clear option does not work.
Hi FernandoArellano,
Thank you for reaching out, and sorry for the trouble caused.
We have checked that you are using the Adobe Sign Enterprise plan. As you are experiencing an issue with the signature when using the Acrobat Sign API, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them by following the steps in the help document at https://adobe.ly/3QHhhB3.
Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4cM0PqH.
Let us know if you need any help.
Thanks,
Meenakshi
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