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michaelt92427461
Participant
December 14, 2016
Answered

Signature request emails not received

  • December 14, 2016
  • 2 replies
  • 21375 views

Documents have been sent by me for signature, but the signers are not receiving the automated email requesting signature.  The emails do not appear to be landing in spam.  I have received the email confirming that the document has been sent for signature, and all looks proper within EchoSign.  Others within my organization are able to send documents for signature without issue.  Suggestions? 

Thank you,

Mike

This topic has been closed for replies.
Correct answer michaelt92427461

Sameer,

Has the issue been identified?  My issue still exists.

Thank you,

Mike


My issue has been resolved by updating my name info within My Profile. My
name fields were blank for whatever reason, so my organization's Outlook was
rejecting the messages since the messages appeared to be coming from "Bill.Smith@abc.com<BillSmith@abc.com”
rather than “Smith,Bill<.Bill.Smith@abc.com”.  This was essentially a spam issue caused by
incomplete user profile info.   

2 replies

D
DaveBaxter
Participant
February 20, 2023

I just found, and I know this is a miracle that after 6 years I just ran into issues with sending signature requests, but anyway. I found that the emails were not coming from the senders email address, instead they were coming from adobesign@adobesign.com. This address was getting stuck in Office 365 spam, but once released and added to the allowed list in O365 Exchange Admin Center, the emails are no longer ending up somewhere in the Upside Down, they are actually being delivered to the inbox of the recipients quickly. I hope that helps someone that has this issue.

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    December 15, 2016

    Hi Mike,

    This is weird. Can you do a trial send-n-sign from and to your own email address and see if you get that email? Let us know.

    Thanks

    Sameer Puri

    A
    Anonymous
    December 15, 2016

    Sameer,

    I am having the same issue. This has never been an issue in the past and I do use eSign frequently. I have checked with the signatories in our organization and the email notifications are not going to their spam. Strangely, my boss did receive an email informing him that I had cancelled a request for signature, but not the email requesting signature that he should have received shortly thereafter.

    I did try to send a doc. to myself as you suggested to Mike, but received the below message.

    DD

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