Participating Frequently

Question

Signatures showing up in random places

Forum|Forum|10 months ago
April 3, 2025
5 replies
1622 views

Recently, I've had issues when I send a document through Adobe Sign for signatures, and all or nearly all of the signatures show up, not in their field spaces,, but on the last page of the document. I haven't changed anything in the documents, and it doesn't happen every time. I'm not sure how to fix this issue, and it's frustrating as these documents are not going to be accepted by the organization as they are.

I can't just keep sending a new copy for signatures as I don't know if that will fix anything, or it will happen again. The signers don't notice the issue while signing either.

P

peter_6399

Participant

Was this ever resolved? We are also having issues with signatures moving or being hidden.

S

SmithCJ

Participant

I am the primary admin for Adobe Sign at the City of Seattle. I've been supporting Adobe Sign since 2017. We have seen the same behavior. It is intermittent. But about a month ago I noticed a spike in IT tickets related to Signatures appearing in the wrong spots on signed documents or not displaying correctly at all. Including being upside down as I see documented in another thread here called Upside down signature.

P

peter_6399

Participant

Did you ever fina a fix? We are also having issues with signatures moving or being hidden.

J

Jelena24396588lbssAuthor

Participating Frequently

I don't know about whether CJ got an answer, but I had a meeting with some folks from Adobe Sign recently (along with my tech team), and we basically realized the the functionality/formatting of Adobe Acrobat is not being recognized by Adobe Sign, and the two groups are not talking to each other. So we didn't get much help at all on our issues.

J

Jelena24396588lbssAuthor

Participating Frequently

I found that this is something that is being caused by a recent change in the Adobe Sign process. There were "assignment" changes so that I have to make specific changes to the way the document signature lines are assigned. This has never been an issue until right before my original post. I'm not sure when Adobe updated their requirements. This has "broken" the forms I have been using. I have forms that were created with date fields that no longer show up as date fields when they enter Adobe Sign. Number fields that have changed to Text fields. And calculation fields that I created in the most recent Adobe Acrobat software that now Adobe Sign does not recognize. What the heck, folks? This is very frustrating that you don't even recognize field properties that your software gives as options.

T

trevor_4018

Participant

I think it might have something to do with placing the signature line inside of another preexisting field box. I'll have to do some more reasearch, but I think that is when it happens.

J

Jelena24396588lbssAuthor

Participating Frequently

I didn't put a signature line inside another field. This is due to a change in how Adobe handles form creation.

mariahweyne

Inspiring

This usually happens when there's no signature field assigned to the signer. Make sure all signers have a signature field assigned before sending.

J

Jelena24396588lbssAuthor

Participating Frequently

All signers were assigned to the specific signature fields before sending. It doesn't change the situation.

try67

Community Expert

[Moved to the Acrobat Sign forum]

Meenakshi Negi

Community Manager

Hi Jelena24396588lbss,

Thank you for reaching out.

It seems that the signature field is added to the last page of the document automatically. Could you please let us know how you are adding the form field on the document you sent? Are you using Acrobat to create the form and add form fields?

If so, please ensure that you use the "Preview and Add Signature" option before sending the document. That will help you to ensure that form fields are added correctly.

Also, please check the signature preferences under Account > Account Settings > Signature Preferences > Additional Settings.

Let us know how it goes.

Thanks,

Meenakshi

J

Jelena24396588lbssAuthor

Participating Frequently

My account is managed by my company, and our Adobe programs come through Creative Cloud. I have been doing this for 25+ years. I know how to add a signature field to a form. But recently, documents that I send through the Adobe Sign workflow have had odd issues. The latest one is around the signatures not showing up in the actual field space, but on the following page or under the existing fields on the form. And it's not consistent. The same form may go through without the problem with no changes to how it's being handled. Same form, same fields. So is there some change in the recent updates that might have create an issue depending on the person signing the form?

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