Signed Doc Showed As Unsigned

Question

I have sent a doc to Adobe Sign to the signer and I witnessed that he has signed and submit. However, when I check the status, it showed that he has viewed it but not signed. I sent several reminders hers to him and he repeated the signing but still it shows as viewed but not sign. Pls help.

Meenakshi_Negi · Answer

Hi TDC - Fennie,

Thank you for reaching out, and sorry about the delay in response.

If the issue still occurs, we suggest opening the document from the account and seeing if it is signed. You can also clear the browser's cache and cookies or open the account in a new incognito Chrome window.

Check if that helps.

Thanks,

Meenakshi

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