Signed Document Not Showing in Acrobat Sign Dashboard – How to Confirm It Was Sent?

Question

Hi,I recently signed a document via Adobe Acrobat Sign. While I received confirmation for another document I signed around the same time, this particular one is not appearing in my Acrobat Sign dashboard under the "Manage" section or any other tab.I want to make sure:The document was successfully signed and submitted.The sender has received the signed copy.I can retrieve or view the signed version if needed.I’ve already checked my email and tried logging out and back in, but the document is still missing from my dashboard.Any suggestions on how to proceed or confirm delivery with the sender?Thanks in advance!

Meenakshi_Negi · Answer

Hi Ķá44118672m95g,

Thank you for reaching out.

1. The signer may have turned off the email notification for the document. Please check the completed folder in your Acrobat Sign agreements and see if you can see the file there. You may refer to the steps suggested in the following help document: https://adobe.ly/3RPeOSw.

2. If you do not see the file in the completed folder, check if you can reopen the document via the email link you received. If it opens, that means it was not signed. If it is signed, you will get a pop-up message.

3. The file should be accessible until it is not removed by the sender or the settings are enabled from the sender's end. You can check with the sender.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded