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marcelm77228931
marcelm77228931
Participant
April 26, 2022
Question

signed document stuck in "waiting for you"

  • April 26, 2022
  • 1 reply
  • 1531 views

I have a document that is password protected that I signed using the iphone app. It is still showing in my documents "waiting for you" area. When I check it, it shows as signed. Not sure how to move it out of the waiting for you area.

    This topic has been closed for replies.

    1 reply

    S
    Shaun243310029cma
    Participant
    May 19, 2023

    This just happened to me today. I had 10 forms to sign, 6 of which moved to completed status 4 that did not even though they are fully signed. Seems like a bug. 

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 19, 2023

    Hi Shaun243310029cma,

     

    Thank you for reaching out.

     

    Could you please confirm how did you send the document? Is it a bulk send?

    Try refreshing the browser. Clear the cache and cookies for the browser and check.

    Or try using the new incognito window in the Chrome browser.  

    Ensure that the signer has submitted the document after signing the document.

    Let us know if the status does not update.

     

    Thanks,

    Meenakshi

    S
    Shaun243310029cma
    Participant
    May 19, 2023
    Thank you for following up so quickly.

    I sent the documents through our Universities Adobe Acrobat portal one by one. I sent 10 in quick succession, only 4 got stuck. It took about an hour but eventually they did drop out of the "Waiting for Approval" queue.

    Enjoy your weekend.


    Shaun Kirby
    English Department - Administrative Analyst
    Calaveras Hall, 104
    California State University, Sacramento
    6000 J Street, Sacramento CA 95819-6075
    https://www.csus.edu/college/arts-letters/english/
    Phone: 916-278-5745


    Re: signed document stuck in "waiting for you"<>


    Hi Shaun243310029cma<>,



    Thank you for reaching out.



    Could you please confirm how did you send the document? Is it a bulk send?

    Try refreshing the browser. Clear the cache and cookies for the browser and check.

    Or try using the new incognito window in the Chrome browser.

    Ensure that the signer has submitted the document after signing the document.

    Let us know if the status does not update.



    Thanks,

    Meenakshi
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