Hi,
We have got to the bottom of the issue. The problem was, we were selecting DIGITAL SIGNATURE and it is this option that requires the signer to have an account and be signed in. Choosing E-Sinature, Signature, or Signature Box works perfectly and the signee does not need to be logged into Adobe sign or Adobe Acrobat sign. Could i ask, what is the purpose of the DIGITAL SIGNATURE option?
Kind Regards,
Steve.
Hi SteveB112 ,
Thank you for sharing the information here. Glad to know that changing the signature type helped. It will help others here with a similar problem.
Digital Signature is a type of Electronic Signature that uses a certificate-based Digital ID obtained from a cloud-based trust service provider or the signer's local system. Most business transactions require a digital ID from a trusted third-party provider, called a certificate authority. For more information, please refer to the following help document: https://adobe.ly/3YRVat5.
If you wish, you may disable the digital signature field from the Account Settings. The option will not appear when you add signature fields. Use the following steps:
1. Go to Account Settings > Digital Signature.
2. Unmark the "Download and Sign with Acrobat" and "Cloud Signature" boxes.
3. Click on the Save button at the bottom.
It will remove the option from the Signature Fields type on the "Preview & Add Signature" page.
Feel free to let us know if you have any questions.
Thanks,
Meenakshi
AdChoices